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How 111deb Handles Your Personal Information

This Privacy Policy sets out exactly what data 111deb collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

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111deb How 111deb Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so the details you enter when linking your bKash or Nagad wallet are not readable outside our secure processing environment. Cookie settings can be adjusted through the cookie banner that appears on your first visit — you can accept all, accept necessary-only or manage categories individually. Account security relies on OTP verification sent to your registered mobile number every time a new device attempts to log in. We do not store full wallet account numbers in plain text.

Encrypted Transmission

All data moving between your device and our servers is encrypted. Payment references from bKash, Nagad and Rocket transactions are stored in a tokenised format, not as raw wallet numbers.

Cookie Controls

The cookie banner lets you choose which categories we set. Necessary cookies keep your session active; analytics cookies are optional and can be switched off at any time from the banner.

OTP Account Login

Each new device login triggers an OTP to your registered number. This stops unauthorised access even if someone else has your password — your mobile is the second verification layer.

Data Retention Period

Active account data is retained while your account is open. After account closure, non-mandatory data is removed on request; financial transaction records are kept for the period required under applicable rules.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the help centre linked at the bottom of every page. We aim to acknowledge privacy requests and give you a clear response on what action we can take.

Team online

Live Chat

Start a chat session from your account dashboard and ask for a data review. Our team handles account and payment data queries including bKash and Nagad records.

Email Support

Send your privacy request to the support email shown in your account settings. Include your registered mobile number so we can locate your account quickly.

Help Centre

The help centre at the bottom of each page covers account data, cookie settings and how to request a copy of the information we hold on your profile.

Your Privacy Questions Answered

These are the questions we hear most often about data, account privacy and how your payment information is handled on 111deb. If your question is not covered here, reach out through live chat or the support email in your account settings.

We collect your name, mobile number, email and identity verification documents. We also record the wallet type you use — bKash, Nagad or Rocket — to match deposits and withdrawals to your account correctly.

We store a tokenised reference tied to your wallet, not the full number in plain text. This means your bKash or Nagad account details are not exposed if a data log is accessed.

Yes. Contact us via live chat or the support email in your account settings and ask for a data access request. We will confirm what we hold and provide it in a readable format.

Write to our support team from your registered email address. We can delete non-mandatory records after account closure; some financial transaction data must be kept under applicable record-keeping rules.

We share data only with payment processors that handle bKash, Nagad and Rocket transactions, and with fraud-prevention services. We do not sell your personal data to advertisers or unrelated third parties.

Use the cookie banner shown on your first visit to choose which categories you allow. You can return to those settings at any time through the cookie preferences link at the bottom of the page.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.